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Dragon NaturallySpeaking 10 Preferred Review (continued)
More User Submitted Dragon NaturallySpeaking 10 Preferred Reviews
Date: 2008-10-24
This version is much better.
I have had two other versions of Dragon. They were OK,but I spent a lot of time laughing at what they typed. Version 10 is much improved. Much great accuracy.
Date: 2008-10-23
Not Consistent Performance. Lots of hassles.
NO free tech support. Sometimes it works well, others it doesn't work at all. Almost not worth it. It will cost you either $9.95 per incident or $19.95 to ask a question to tech support. Crazy if it's a flaw with their software!
Date: 2008-10-18
horrible install experience, just to find it doesnt work, i need a refund
I was excited at the chance to buy any dragon naturally speaking, and expected to buy version 9. when i went looking, i found new release version 10...read some reviews, compared versions, etc for several days before purchasing.
first, it took 8 days for it to arrive in the mail, too long. read the manual 1 day 1st before even trying to intall software - the book is very skimpy and doesnt address troubleshooting, but then it doesnt even have the company's website listed on/in it...that should have been a sign.
then ive been frustrated for 3 days trying to install this software. nuance help files, faq, and especially the index are absolutely horrible. and yes, they say they will charge you for any help, whether by phone or email, which is absolutely stupid after paying 190$ for the software in the first place.
1st problem was the C++ runtime/reboot error, where repeated rebooting doesnt fix the problem. the nuance knowledgebase had several possible fixes, including a zip download, none worked. i found a forum elsewhere that said to just go to C:/program files folder and look for the new dragon folder to delete it (bcs install was created and started, but not finished, so you wont lose anything anyway), and sure enough that solved the problem. rebooting and running dvd again then installed the c++ runtime that was needed.
2nd problem then was trying to install the dragon naturally speaking. it started installing, then some english cab file has an invalid digital signature, and instead of passing over it or using it anyway, it "rolled back" and wouldnt install any of the files. at least this error had a code "1330", which nuance knowledgebase had listed, and their solution 1 (of 3) worked, which is that you have to copy the entire dvd to your harddrive desktop, then run the install from the desktop instead.
3rd, then even while doing this, it wouldnt copy one of the .ini files, so i just was able to skip it.
finally the software installed. happy days, i thought.
i then tried to run it. a "serious error" occurs when trying to initialize and run. no code numbers, no other info, and no clue as to what a "serious error" means or what to do about it. ARRRGGHHH !
the stupid nuance index was clueless for a bit, but finally on the index word "initialization", i found the tech response. a cpu must be able to use SSE2.
never heard of it, but wikipedia helped. end result is that your cpu has to be built since 2006 to have sse2 capability. there is no way to add SSE2 instructions to any other types of cpu/chips. so, altho i have an 1.8 gh amd processor, which is what is stated in the minimum requirements, my processor was built in 2003 and thus is incapable of ever running this software.
++
so, if you have an older-than-2006 cpu, or also if you have such a new cpu that it runs 64-bit, DONT BUY THIS SOFTWARE, you'll never get to use it. this SSE2 requirement SHOULD HAVE been included in the CPU requirements both on amazon's site as well as on nuance's site so that you would check this stuff out before purchasing and returning software.
after finding this error, i did find another tech forum that addressed using dragon n s 10 and SSE2 requirement that is kept a big secret by nuance, and they suggested too, that nuance should either put it on their website, or on their box, or in their manual, or in their knowledgebase, or somewhere.
i agree, as i wasted 3 days of time over something that i knew about my computer, had it just been listed somewhere as a requirement.
but any company that charges for tech support for even the initial installing when you pay 200$ or more for the software, especially when they dont have a sufficient troubleshooting knowledgebase, is a company that i dont care to do business with. i am returning this product, and i better get my f*&(*&#$g refund from these screwy people.
Date: 2008-10-16
Nuance needs to be honest about their product. Version 9 practically no different.
I am using one of the best USB Logitech microphones. Here is what Nuance claims: Up to 99% Accurate and Three Times Faster than Typing. 99% accuracy is totally erroneous, I get less than 70% and it is slow. Nuance has no competition; Microsoft has no incentive to increase the productivity of their software in Vista. Dragon NaturallySpeaking 9 has no difference between this one that I can see; Just claims all of erroneous advertising. Be careful of this, the FCC should dispose of what the company says about the product. I am constantly having to delete what I say and say it again and again. Stick with version 9, Nuance maybe one of the best but this technology should be in mobile phones, more devices but is stagnant when it comes to improving. They have no competition, that is the main problem. I do not recommend this product, it is overpriced and needs a lot of work. This technology need to be in all mobile devices, and it will come eventually but Nuance needs to wake up.
Date: 2008-10-15
Will Not Install on a 64 bit system
The software does not install on a 64 bit system. What a disappointment to read all of the literature, purchase the product, and learn this from a pop up window at the beginning of the installation process. This fact is confirmed on the Nuance website. I wasted my time. If you have a 64 bit system, please save your time. Don't buy this.
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