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Dragon NaturallySpeaking 10 Preferred Review
User Submitted Dragon NaturallySpeaking 10 Preferred Reviews
Date: 2008-11-30
Dragon Naturally Speaking 10
I was excited to recieve the product however, even though it stated that it works with Windows Vista it does not if your computer is a 64 bit computer. If the program works it works very well but you may sometimes have to reset the speaking mode. It is though a program worth having once you work out all the bugs.
Date: 2008-11-29
Do not buy this!!!! It will not install on Vista and you must pay for technical support.
I had used Dragon 6.0 and liked it. My computer died and I had to get a new one. Unfortunatly, they only come with Microsoft Vista now. So I had to buy a new version of Dragon for my new computer. I could not install it because if gave me Error 1330. I looked up the solution to error 1330, which is Tech Note 6042 and followed both solutions, but they did not work. It seemed to work until I tried to use the program and it had me install a vocabulary file when I created a user profile, but the vocabulary file never installed and again I got error 1330. I tried to contact technical support, but I would have to pay $20 per incident. They do give you one free technical support call, but I didn't feel like using that up just to install the program. I looked at many technical support discussion websites about error 1330 and there are lots of angry people out there who have gotten this very same error and have Vista. It seems like Nuance, the makers of Dragon, do not stand behind their product and have made one heck of a lemon with version 10. I recommend looking else where for voice to text program, unless you still have Windows XP or lower. I returned what I bought and am looking for an alternative.
Date: 2008-11-27
Thanks for the Warnings
Thanks to everyone here who has given us feedback about Nuance and its products. I was very interested in buying the program but after hearing the horror-stories, I'll be avoiding it.
It seems like the company has a death-wish by releasing a crippled application, not providing adequate on-line support and making themselves nearly untouchable by the customer. I, for one, will never pay for tech support again from ANY company. That's a shame because it gives the impression (at least to me) that they do not value the customer OR the product they are trying to sell. It's not just bad customer service, it's bad business and they will fail eventually. I'd rather not be a part of that dysfunction. Again, thanks for the reviews.
Date: 2008-11-25
Love it
Product is excellent, works right out of the box with minimim training. Much improved from previous products. Magic!
Date: 2008-11-21
I don't own one, but...
P.S. I accidentally hit three stars and the review form would not let me change it to two stars.
Last year I bought Dragon Naturally Speaking 9 Preferred for my son. He had no trouble installing it, did mention that the program was "scary smart," and now says it makes his job easier and he uses it constantly. For many months I have been toying with the idea of getting one for myself as it is getting difficult for me to type because of pain in my hands; however, I have been using computers for about 20 years now so am very familiar with the ups and downs of software support - who provides it and how good it is. I always check a product's support pages before purchasing their product(s) - sometimes I DO learn from experience.
And that is the one thing that scares me about Nuance. I have been on their site several times trying to find answers to simple questions like, will it work with Open Office. No answer on their site, no easy way to contact them. I have written several emails to what I thought might be the sales office over the last eight months, no replies. They send me coupons and half-price deals and call me to offer great deals, but no answers to my questions.
So, apparently the software works maybe a majority of the time and that is good. But when something doesn't work AND you can't get any help from the people who made it, what good is it really? Only good until that first call to support.
I'll wait - maybe after the economy sinks for awhile and they find out they actually need customers, they'll decide to do something about their very bad web site and virtually nonexistent customer support.
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