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Webroot Spy Sweeper With Antivirus 3-PC Review
User Submitted Webroot Spy Sweeper With Antivirus 3-PC Reviews
Date: 2009-01-02
Excellent Software from a Computer Tech's View
I currently own this software and have it installed on my main computer as well as two of my family's computers. Not only is it a very powerful security suite, it is streamlined and extremely user friendly. This is the main reason I chose to use this software for my relatively computer-illiterate family members.
The start of my love for this software came from using it in the field while working on client PCs. I found it to be a highly effective tool in cleaning all but the most seriously infected machines--which typically require a reinstall of Windows (or using boot CD tools, but I won't get into the nitty gritty that will bore you). However, before I get ahead of myself, let me state that if your PC is already heavily infected (as in your computer has relinquished control altogether), it is probably best to have someone experienced look at it. Merely installing security software doesn't ensure success nor does it even ensure your ability to get through the installation process! I always recommend using the msconfig utility to disable services at startup as this often--though not always--prevents malware from automatically crashing your system.
Anyways, now that my subscription is almost over, I will have to either renew it or purchase another copy. The year that I've had this software I have encountered virtually NO infections, even on my family's machines. It can be configured to AUTOMATICALLY update and scan so you usually do not even have to mess with it to make sure you are protected (the last thing I want to do after working with computers all day is to spend time on the phone with family members walking them through how to get rid of viruses).
Thus, for all of those non-computer savvy individuals, or those who simply want something to work, I highly suggest this software for 32-bit PCs. Unfortunately, for those with 64-bit PCs, this software will not work (unless they've updated it in the past few months).
Oh and one more thing: the only program that I've found to be better than this is Kaspersky. It is an extremely powerful and effective tool when dealing with malicious software. However, it is not to be considered user-friendly. But for those wanting ultimate customization and nearly state-of-the-art protection, Kaspersky might be the better choice. Otherwise, for the other 98% of us, I recommend this program.
If you are still on the fence about this product versus others (please don't tell me you are thinking about the horrendous Norton or McAfee programs), then take the word of an experienced computer tech and buy it! I trust it for not only my own system, but my family's computer systems as well. Thus, I trust it enough to recommend to you. I would normally not make such a "Just buy it!" statement, but this product is deserving of it.
Date: 2008-12-18
Horrible customer service
I bought this product in May 2008 and still can't install it in my computer- I get error message and then my computer only starts in safe mode, after which I restore all settings and the Spysweeper is "swept out".I would have gladly returned it, but the store I bought it from - Circuit City - wouldn't take it back, sending me to the manufacturer. When I called Webroot, the customer service guy said it had to be received by them within 30 days, not postmarked (I called on day 28),indicating my tough luck (which was about to begin yet). I called them several times, was on hold for at least 30 minutes each time (due to "highly popular product" or highly dissatisfied customers), no one in the the technical support was able to identify my problem ( maybe if I paid extra for such service), but I don't want to pay, I already paid $60 and can't USE it.I can't tell for sure if the product is good, but technical support is NOT helpful at all, they are not even trying. I would NOT recomment buying this product, unless you are a computer engineer and can figure out some installation issues on your own.
Date: 2008-10-12
Highly recommended
While other products that perform similar functions make you think someone poured molasses into your hard drive because your computer performance is so bad afterward, this product stops the viruses and spyware, uninstalls anything you might already have, and keeps your computer safe and sound without any noticeable performance degradation. A1 recommendation.
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